Reference

Terms and Conditions That Govern Your Account

These terms set out the rules under which you open and use your roulet account — covering everything from how deposits clear via UPI, Paytm and PhonePe to…

Applies to all account holdersUPI, Paytm, PhonePe coveredSubject to local lawUpdated terms notified by emailDisputes handled per policy
roulet Terms and Conditions That Govern Your Account
REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or you need to raise a dispute about how a term has been applied to your account, our…

Live Chat Start a chat from your account dashboard at any hour.
Email Support Write to our legal queries address for anything that requires a written record.
Help Centre Our account help centre contains plain-language explanations of every major clause, including withdrawal conditions…
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Account Practices Under These Terms

These terms are not just rules we impose — they also define what we commit to you.

Data Handling

We collect only the data needed to operate your account and process transactions.

Cookie Policy

We use cookies to keep your session active, remember your language preference, and measure which pages load slowest so we…

Account Security

Two-factor authentication is available on every account and we strongly encourage you to enable it.

Data Retention

We retain account and transaction records for the period required by applicable law.

Your Rights

You have the right to access, correct or request deletion of the personal data we hold about you, subject to…

Policy Contact

For formal complaints about how these terms were applied, or to request a review of an account decision, write to…

Frequently Asked Questions About These Terms

The questions below cover the clauses that come up most often when you read these terms for the first time. If your question is not answered here, contact our support team directly and we will point you to the relevant clause.

Yes. These terms apply to every transaction on your account regardless of the payment method you use. Whether you deposit via UPI, PhonePe, or Paytm, the same conditions around fund use, withdrawal eligibility and dispute resolution apply in full.

We send a notification to the email address on your account whenever we update these terms. The message will state what changed and when the new version takes effect. Continuing to use your account after that date means you accept the updated terms.

Access depends on whether local law in your specific jurisdiction permits it. It is your responsibility to confirm that using this platform is lawful where you are located. We do not provide services in regions where local law prohibits them.

We retain your account and transaction records for the legally required period. After that, personal data is deleted or anonymised. You can request a copy of all data we hold before or after closure by emailing our policy team.

Send a written complaint to our policy contact email. Include your account ID, the date of the decision, and the clause you believe was applied incorrectly. We log every complaint and provide a written response within 10 working days.

Yes. Providing false registration details, attempting to use another person's payment method, or breaching any clause in these terms may result in account suspension or permanent closure. We will notify you before taking action except where fraud is suspected.

Submit a written request via our support email stating which data you believe is incorrect and what the correct information should be. We will review and respond within 30 days, updating your records where the correction is valid under applicable law.